Hey Sprint, Where's Your Customer Service?

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.

She told me it was an annual membership (Sprint subscribers can actually become month-to-month members, which is the offer's biggest appeal), though she did get the monthly cost of $10.99 correct. I had a Sprint phone already, but it had uh succumbed to the lure of gravity a few times too many and was on its last leg.

Time passed, and Sprint came to admit that they could not honor their earlier commitments, that I additionally couldn't go back to my old phone and plan, that their computerized billing system and customer service staff aren't capable of handling such a simple change, and that they don't care enough about their customers to try to do any better the next time.

After they left, Sprint workers later told Almitra, an unsavory” looking man entered the store and asked to have a specific number applied to his phone. I have called customer service more than seven times and each time was unsuccessful. I had to call their customer service department three times over a 48-hour period to correct problems of their making.

Sprint should communicate what specific actions they've taken internally as a result of my concerns about customer service procedures. So after 35 minutes of this, they put a note in my account information, so that when I go into a SprintPCS store they can look it up and see that I am indeed eligible for the $150 rebate.

I have been trying for months to get a problem resolved that no one at Sprint can Sprint give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part. Finally, in Jan 2013, we were told we would have to upgrade our cell phones.

Clearly, Sprint is trying to shed customers who seem to eat up too many resources. As of yesterday July 19, 2018 no one returned call and customer service refused to help me. I am just trying to get a reasonable plan where I not pay over $400 a month for service.

After falling into fourth place in the wireless market, Sprint has been trying to dramatically cut costs, looking for ways to save $2.5 billion Sprint's parent company said several months ago that thousands of job cuts would be part of its cost savings plan; it's not clear if this is the final number, but Sprint has said it would finish notifying employees of job cuts by the end of the month.

I also was told by various people in my area that they received credits on their accounts for the inconvenience. Not only do the wait times reflect corporate priorities, but the service rep hadn't been trained in customer service. Sprint has the weakest network of the Big Four cell phone providers It places below the other three (and one budget carrier) in our evaluations, but its less expensive plans and expanding 4G network make it a contender in certain markets.

The Sprint team couldn't set up the phone correctly for various reasons (scanning the wrong phone, charging the wrong account, etc.). Their incompetence forced me to sign 2 separate agreements before they got it right. The Sprint "manager" tricked me into having a service 130 bucks a month.

But it is one that flows out of MOST(not all) customers' choice to go with the lowest price - no matter how bad customer service is. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).